Privacy Policy

Bark Busters North America LLC, dba Bark Busters USA ("Bark Busters" or the "Company") is committed to protecting your online privacy while providing you with the most useful and enjoyable Web experience possible. While you can use many features of barkbusters.com anonymously, you may be required to provide personal information to gain access to premium content and services offered now and or the future.

Obtaining your consent

By using our Website, you give Bark Busters & barkbusters.com permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register at barkbusters.com, you authorize us to use information you provide to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. As a registered member, you give barkbusters.com and our agents permission to send you e-mails related to the subscription e-mail services to which you subscribe. Our Website does not use cookies to gather information about you. We also do not use pixel tags.

If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law.

Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Information Collection

The Company collects information from our users at several different points on our Website. The Company may collect the following types of information from you:

First and Last Name
Email Address
Phone Number
Postal Address
How you heard about us
Your dog’s name
Information about your dog, including details about your dog’s behavioral issues
Any other information you submit to us through our communication portals, including while leaving reviews
IP Address
Browser Type
Usage data, such as access dates and times

We collect such information as provided by you directly, as well as from your browser and device.

Minors and Children Under the Age of 13

Our website and services are not directed at or intended for minors and children under the age of 18. Further, we do not knowingly collect personal information about children under the age of 13. If we determine that a user is under the age of 18, we will immediately delete any information provided by the user. If you believe we might have any information from or about a child under the age of 18, and especially information from or about a child under the age of 13, please contact us.

Cookies

We may use cookies to collect the following information: IP Address, geolocation information, time zone, usage times and volume, and information about the device you are using (for example, device type, device ID, characteristics and status, browser type, screen size, internet bandwidth, and operating system and application), language preference, URL click stream, or information that we collect through our marketing activities. Cookies are small files of letters and numbers stored on your browser or device that enable the cookie owner to recognize the device when it visits websites or uses online services. The website you visit may set cookies directly, known as first-party cookies, or may trigger cookies set by other domain names, known as third-party cookies. While we may automatically use some cookies that are strictly necessary to provide the services you request or enable communications, we request your consent for all of our other cookie uses. We may use the following types of cookies:

Strictly necessary cookies. Our website requires the use of these cookies to properly operate or provide necessary functions relating to the services you request. They include, for example, cookies enabling you to securely access our website. These are persistent cookies that generally last 30 days.
Analytical/performance cookies. These cookies allow us and our third-party service providers to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve how our website works by, for example, ensuring that customers can easily find what they need on our website. These cookies generate aggregate statistics that are not associated with an individualized profile, and are persistent cookies that generally last 30 days.
Functionality cookies. These cookies enable helpful but non-essential website functions that improve your website experience. By recognizing you when you return to our website, they may, for example, allow us to personalize our content for you, greet you by name, or remember your preferences. These are persistent cookies that generally last 30 days.

If you do not want to receive cookies, you can change your browser settings on your computer or other device you’re using to access our services. If you use our website without changing your browser settings, or if you click the “Accept” button on our website page regarding cookies, we’ll assume that you’re happy to receive all cookies on the website and that you have provided consent by such actions or conduct. Most browsers also provide functionality that lets you review and erase cookies, including our website cookies. Please note that the website may not work properly without cookies.

Registration

To use this Website, a user must first complete the registration form. During registration, a user is required to give contact information (such as name and e-mail address). We use this information to contact the user about services on our Website for which he or she has expressed interest.

Information Use

The Company and its operational service partners collect and use your personal information to operate and deliver the services you have requested. The Company also uses your personal information to inform you of other products or services available from The Company and its affiliates. The Company may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The Company does not sell, rent or lease its customer lists to third parties. The Company may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

The Company does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The Company may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on the site; (b) protect and defend the rights or property of The Company; or (c) act under exigent circumstances to protect the personal safety of users of this site or the public.

Profile

We store information that we collect through log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide special offers and to improve the content of the site for the user. This profile is used to tailor a user’s visit to our website, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties. Your profile is shared in aggregate form only.

Log Files

Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Service Announcements

On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Aggregate Information (non-personally identifiable)

We do not currently share aggregated demographic information with our partners and advertisers.

Choice/Opt-out

Our users are given the opportunity to “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our registration form has an opt-out mechanism so users who buy a product from us or subscribe to our service but do not want any marketing material, can keep their e-mail address off of our lists.

Links

This Website contains links to other sites. Please be aware that we, The Company, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Security

This Website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open, when users are just “surfing”. In addition to using SSL encryption for data transfer, we also store sensitive information such as passwords in encrypted format.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up to date on our security and privacy practices. Every year, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

If users have any questions about the security at our Website, users can send an e-mail to The Company.

Supplementation of Information

For this Website to properly fulfill its obligation to users, it is necessary for us to supplement the information we receive with information from third-party sources.

Purchasing History

We do not currently share purchasing information with partners.

Enhancement of Marketing Profile

We purchase third-party marketing data and add it to our existing user database to better target our advertising and to provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the profile of individual users. This aggregate marketing data is therefore tied to the users’ personally identifiable information. See also the “Profile” section.

Contact Info

If users have any questions or suggestions regarding our privacy policy please contact us.